Terms of Service

1. Agreement to Terms

These Terms of Service govern your use of ReplyQ, operated by Signum Solutions Private Limited ("ReplyQ", "we", "our", or "us"). By using ReplyQ's AI-powered customer service platform for WhatsApp, you agree to these Terms of Service. If you disagree, you may not use the Service.

2. Service Description

ReplyQ provides:

• AI-powered message responses via OpenAI
• WhatsApp Business API integration
• FAQ knowledge base management
• Conversation management
• Analytics and reporting

3. Automated AI Responses

3.1 Your Responsibility

You are solely responsible for:

• All AI-generated responses sent to your customers
• Training AI with accurate FAQ data and business context
• Monitoring conversation quality and customer satisfaction
• Compliance with industry regulations (medical, financial, legal advice)
• Disabling AI for high-risk or regulated communications

3.2 ReplyQ Liability

We are NOT liable for:

• Consequences of AI-generated responses (customer disputes, business losses, regulatory violations, reputational damage)
• Accuracy, completeness, or appropriateness of AI outputs
• Customer expectations or satisfaction with AI interactions

3.3 Quality Controls

We implement validation systems to detect inappropriate responses, but these are not foolproof. If validation fails, the conversation may be flagged for review but automated responses will continue unless you disable AI.

4. AI Quality & Limitations

AI-generated responses are probabilistic and may:

• Contain factual errors or "hallucinations"
• Misunderstand customer intent
• Provide outdated or incorrect information
• Generate inappropriate or off-brand responses
• Violate industry regulations if not properly configured

ReplyQ implements validation systems to reduce errors, but we cannot guarantee accuracy. You acknowledge that:

• AI quality depends on your FAQ data quality
• You must monitor conversations and customer satisfaction
• You must disable AI for regulated communications (medical, legal, financial)
• You are solely responsible for customer disputes arising from AI errors

5. Service Availability (Beta/MVP)

6. Account Requirements

To use our Service, you must:

• Be at least 18 years old
• Provide accurate registration information
• Maintain account security
• Have a valid WhatsApp Business account
• Comply with WhatsApp Business Terms of Service and WhatsApp Business Policy

ReplyQ integrates with WhatsApp Business Platform. You are responsible for your WhatsApp account compliance and ensuring your use of ReplyQ complies with Meta's policies.

7. Subscription and Payment

8. Acceptable Use

You agree NOT to:

• Violate any laws or regulations
• Send spam or unsolicited messages
• Transmit malicious code
• Impersonate others
• Violate WhatsApp's Terms of Service
• Use for illegal purposes
• Resell without permission

9. Intellectual Property

10. Data Processing & AI Services

By using our Service, you acknowledge and agree to the following:

10.1 Data Processing

• We process data according to our Privacy Policy and applicable data protection laws
• You warrant that you have obtained all necessary consents from your customers for data collection and processing
• You are responsible for compliance with applicable data protection laws (PDPA, GDPR, CCPA, etc.)
• You remain the Data Controller for end-customer message data; we act as Data Processor

10.2 WhatsApp Business Integration

• When connecting your WhatsApp Business account, historical message data and contact information may be synced to enable AI-powered responses and service provision
• You authorize us to access and process your WhatsApp Business data as necessary to provide the Service
• You are responsible for complying with WhatsApp's Business Terms and WhatsApp's Business Policy
• You are responsible for obtaining necessary customer consents for data processing
• You consent to synced data being used for service provision and AI processing

10.3 AI-Powered Services

• AI Processing: Your conversation history and business data may be processed using artificial intelligence to improve service quality and response accuracy for your business
• Data Isolation: Your data is isolated from other businesses and never shared between accounts
• Third-Party Providers: AI processing is performed using third-party AI service providers. See our Privacy Policy for details on data handling
• Required Feature: AI processing is a core component of the Service. Consent is obtained during account setup.

10.4 Your Responsibilities and Acknowledgments

You acknowledge and agree that:

• Automated AI Processing: The Service uses artificial intelligence to automatically generate and send responses to your customers without human review or intervention
• AI Training: Your customer conversation data is processed and used to improve AI performance specific to your business
• No Human Review: Messages are sent automatically based on AI analysis without manual verification

Your Legal Obligations:

• You are solely responsible for compliance with all applicable laws in your jurisdiction, including but not limited to data protection laws (GDPR, PDPA, CCPA), consumer protection laws, and AI disclosure requirements
• You must maintain appropriate privacy policies, terms of service, and customer notices as required by law in the jurisdictions where you operate
• You are responsible for determining whether your jurisdiction requires disclosure of automated messaging or AI to your customers, and for making such disclosures if required
• You must ensure you have obtained all necessary rights, consents, and permissions from your customers to process their data using our Service
• You should consult with legal counsel regarding disclosure requirements specific to your jurisdiction and business operations

Indemnification:

You agree to indemnify and hold ReplyQ harmless from any claims, damages, or liabilities arising from your failure to comply with applicable disclosure requirements or to obtain necessary customer consents in your jurisdiction.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPLYQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Our total liability shall not exceed the amount you paid in the twelve (12) months preceding the claim.

12. Customer Indemnification

You will indemnify, defend, and hold harmless ReplyQ, its affiliates, officers, directors, employees, and agents from and against any and all third-party claims, damages, losses, costs, liabilities, and expenses (including reasonable attorneys' fees) arising from or relating to:

• AI-generated responses sent to your customers
• Your Content, FAQs, or business context provided to the AI
• Your violation of these Terms or applicable laws
• Your violation of WhatsApp Terms or policies
• Claims by your customers regarding AI interactions
• Regulatory investigations or fines related to your use of the Service

This indemnification survives termination of your account.

13. Force Majeure

Neither party shall be liable for failure to perform due to causes beyond reasonable control, including: acts of God, government restrictions, epidemics, telecommunications failures, third-party service outages (including Meta/WhatsApp, OpenAI, AWS), natural disasters, or labor disputes.

14. Termination

15. Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to a successor entity in connection with a merger, acquisition, or sale of assets, provided the successor agrees to honor these Terms. You will be notified of any such assignment.

16. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision shall be modified to achieve the intended effect to the extent permitted by law.

17. Governing Law

These Terms are governed by Singapore law. Disputes shall be resolved through arbitration in Singapore under SIAC rules.

18. Changes to Terms

We may modify these Terms. Material changes will be notified via email or through the Service with 30 days notice. Continued use after changes take effect constitutes acceptance.

19. Contact