Privacy Policy

Last Updated: December 16, 2025

Who We Are

ReplyQ is operated by Signum Solutions Private Limited (Singapore). We provide AI-powered customer service via WhatsApp Business Platform. For your account data, we are the Data Controller. For your customers' messages, you are the Data Controller and we process data on your behalf.

Data We Collect & How We Use It

We collect account information (name, email, business details, payment info), WhatsApp messages and contacts, and technical data (IP address, device info). We use this data to provide our service, process payments, generate AI responses, and comply with legal obligations. We do not sell your data.

Data Sharing

We share data with service providers including WhatsApp (messaging), AI providers (response generation), payment processors, and cloud infrastructure. Data may be processed in Singapore and USA under Standard Contractual Clauses.

Data Retention & Security

Data is retained while your account is active and deleted within 90 days of account closure (except records required by law). We use encryption and industry-standard security measures.

Your Rights

You may access, correct, delete, or export your data via Settings or by emailing support@replyq.app. You may lodge complaints with Singapore PDPC or your EU Data Protection Authority.

Contact

Signum Solutions Private Limited, Singapore — support@replyq.app